Juran, J. M. <br/><br/>
Quality planning and analysis 

 - 3a. ed. 
 - 634 páginas 
 -  Papel 
<br/><br/>Administrative and support operations, cap.22 Basic concepts, cap.1 Basic probability concepts, cap.9 Companywide assessment of quality, cap.2 Control of quality, cap.5 Designing for quality statistical tools, cap.13 Designing for quality, cap.12 Developing a quality culture, cap.8 Inspection and test, sampling plans, cap.19 Inspection, test and meausurement, cap.18 Manufacture, cap.16 Marketing field performance and customer service statistical tools, cap.21 Marketing field performance and customer, cap.20 Organization for quality, cap.7 Quality assurance, cap.24 Quality improvement and cost reduction, cap.3 Quality information systems, cap.23 Quality planning and sales income, cap.4 Statistical process control, cap.17 Statistical tools for analyzong data, cap.10 Strategic quality management, cap.6 Supplier relations, cap.14 Supplier relations, statistical tools, cap.15 Understanding custmoer needs, cap.11 
<br/><br/><label>ISBN: </label>0-07-033183-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Calidad<br/>Control de calidad<br/>Normalizacion<br/>Sistemas de calidad
<br/><br/><label>Dewey Class. No.: </label>658.516 / J871Q