TY  - GEN
AU  - Juran,J.M.
AU  - Gryna,Frank
TI  - Quality planning and analysis
SN  - 0-07-033183-9
U1  - 658.516 / J871Q 
PY  - 1993///
CY  - New York
PB  - Mcgraw-Hill
KW  - Calidad
KW  - Control de calidad
KW  - Normalizacion
KW  - Sistemas de calidad
N1  - Administrative and support operations, cap.22; Basic concepts, cap.1; Basic probability concepts, cap.9; Companywide assessment of quality, cap.2; Control of quality, cap.5; Designing for quality statistical tools, cap.13; Designing for quality, cap.12; Developing a quality culture, cap.8; Inspection and test, sampling plans, cap.19; Inspection, test and meausurement, cap.18; Manufacture, cap.16; Marketing field performance and customer service statistical tools, cap.21; Marketing field performance and customer, cap.20; Organization for quality, cap.7; Quality assurance, cap.24; Quality improvement and cost reduction, cap.3; Quality information systems, cap.23; Quality planning and sales income, cap.4; Statistical process control, cap.17; Statistical tools for analyzong data, cap.10; Strategic quality management, cap.6; Supplier relations, cap.14; Supplier relations, statistical tools, cap.15; Understanding custmoer needs, cap.11
ER  -