Bounds, Greg <br/><br/>
Beyond total quality management 

 - 817 páginas 
 -  Papel 
<br/><br/>Concepts of custpmer value, cap.5 Cultural change and organizational learning, cap.12 Global competitiveness and the emerging paradigm, cap.1 Management role responsibilities, cap.4 Measuring customer value, cap.7 Organizational culture and para digm shift, cap.3 Organizing to improve systems, cap.8 Strategic linkage of operations through employes involvement, cap.11 Strategic management and the emerging paradigm, cap.6 Tqm and the foundation of the emerging paradigm, cap.2 Variation understanding causes, cap.10 Variation, interpreting its meaning, cap.9 
<br/><br/><label>ISBN: </label>0-07-006678-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Calidad<br/>Gerencia de la calidad<br/>Normalizacion
<br/><br/><label>Dewey Class. No.: </label>658.516 / B685B