TY  - GEN
AU  - Bounds,Greg
AU  - Yorks,Lyle
TI  - Beyond total quality management
SN  - 0-07-006678-7
U1  - 658.516 / B685B 
PY  - 1994///
CY  - New York
PB  - Mcgraw-Hill
KW  - Calidad
KW  - Gerencia de la calidad
KW  - Normalizacion
N1  - Concepts of custpmer value, cap.5; Cultural change and organizational learning, cap.12; Global competitiveness and the emerging paradigm, cap.1; Management role responsibilities, cap.4; Measuring customer value, cap.7; Organizational culture and para digm shift, cap.3; Organizing to improve systems, cap.8; Strategic linkage of operations through employes involvement, cap.11; Strategic management and the emerging paradigm, cap.6; Tqm and the foundation of the emerging paradigm, cap.2; Variation understanding causes, cap.10; Variation, interpreting its meaning, cap.9
ER  -