TY  - GEN
AU  - Tennant,Geoff
TI  - Six sigma: SPC and TQM in manufacturing and services
SN  - 0-566-08374-4
U1  - 658.562 / T355s 
PY  - 2001///
CY  - Burlington
PB  - Gower Publishing Company
KW  - Administracion de la produccion - metodos estadisticos
KW  - Calidad total
KW  - Control de calidad - metodos estadisticos
KW  - Control estadistico de la calidad
KW  - Servicio al cliente
N1  - The development of quality, cap.1  What is six sigma, cap.2  Understanding an organization, cap.3  Understanding the customer, cap.4  The vision and benefit of six sigma, cap.5  Implementing six sigma in practice, cap.6  Looking to the future, cap.7
ER  -