000 01403 a2200397 4500
005 20240809125225.0
020 _a0-07-006678-7
035 _a5903
040 _aUniagraria
_bspa
_erda
082 0 4 _a658.516 / B685B
100 1 _aBounds, Greg
245 1 0 _aBeyond total quality management
264 _aNew York :
_bMcgraw-Hill,
_c1994
300 _a817 páginas
336 _atexto
_btxt
_2rdacontent
337 _ano mediado
_bn
_2rdamedia
338 _avolumen
_bnc
_2rdacarrier
340 _aPapel
505 0 _aConcepts of custpmer value, cap.5
505 0 _aCultural change and organizational learning, cap.12
505 0 _aGlobal competitiveness and the emerging paradigm, cap.1
505 0 _aManagement role responsibilities, cap.4
505 0 _aMeasuring customer value, cap.7
505 0 _aOrganizational culture and para digm shift, cap.3
505 0 _aOrganizing to improve systems, cap.8
505 0 _aStrategic linkage of operations through employes involvement, cap.11
505 0 _aStrategic management and the emerging paradigm, cap.6
505 0 _aTqm and the foundation of the emerging paradigm, cap.2
505 0 _aVariation understanding causes, cap.10
505 0 _aVariation, interpreting its meaning, cap.9
650 4 _aCalidad
650 4 _aGerencia de la calidad
650 4 _aNormalizacion
700 1 _aYorks, Lyle
999 _c24150
_d24150